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frequently asked questions



FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, we ship worldwide.

Are your products vegan?

Yes, we don’t use any animal products in any of our range.

Do your products contain gluten or dairy?

No, all our ingredients are gluten and dairy free.

Do your products contain erythritol?

Our protein bars, protein powder, and peanut butter powder do not contain erythritol.

Do your products contain any GMOs or artificial ingredients?

All our products are Non-GMO and contain only 100% natural ingredients. We don’t use any artificial colours, flavours or preservatives.

Are your products Certified Organic?

A good proportion of our ingredients are organically certified, we try to choose organic choices over non-organic where possible.

Do you offer bulk or wholesale orders?

Yes to inquire about a wholesale account simply email us: contact@macromike.com.au.

Where are your products produced?

We have a production facility on the Gold Coast in sunny Queensland, and source our ingredients locally and from overseas.

How long will my order take to arrive?

We ship out orders generally same day if purchased before 11am. Generally shipping is 1-2 business days.
 

How long do the products last?

All our products have 6-12 month shelf life minimum. Once cooked product varies check pack if unsure.

What's powdered peanut butter?

First the peanuts are roasted to take off a lot of their oil, next they are dehydrated then turned into a powder, you are left with a high protein, low fat peanut flour which tastes amazing and has a wide range of applications. You can use our PB+ for smoothies or protein shakes. Try adding it to gluten free porridge or coconut yoghurt. It’s also great as a pancake or waffle topper.

Are your products Keto Friendly?

All our products are Nutritional balanced and our Plant Based Protein and PB+ are both Keto friendly.

Are your products safe for pregnancy and breastfeeding?

While our protein, baking mixes, bars, and peanut butters are all safe to consume during pregnancy and breast feeding, we recommend you speak with your doctor before consuming the goodies from our supplements range. They're all natural, vegan, and contain no artificial ingredients or nasties, but it’s better to make sure it’s right for you.

Do you have a physical store?

Our products are sold in over 1000 locations Australia-wide, to find a location nearest to you visit our stockist map. Every store stocks different items, so if you're after anything specific you may want to call ahead first (and if they don't have what you'd like, you can always order express online!).

Do you provide samples?

Yes, absolutely. Check out our samples here.

Do you offer discounts?

There’s lots of ways to earn discounts. One way is to sign up for our Rewards Program and earn points which add up to discounts, or you can leave a review and earn $5 off your next purchase.

What if the product I want is out of stock?

Sometimes our goodies go faster than we can produce them, if your favourite item is out of stock check back regularly as it usually only takes us a few days to catch up.

Do you have Afterpay or Lay Buy?

You bet! We have Afterpay in Australia only. But we have Lay Buy in Australia, New Zealand, and UK!

Are there any banned substances?

Here at Macro Mike, we have passed the tests. We have had a sample from each Macro Mike Protein screened for banned substances with a UK based laboratory. Test results for all samples came back free from banned substances and we are committed to this level of quality and transparency. Read more about banned substances here.