Privacy policy

1. Introduction
This Privacy Policy explains how Macro Mike collects, uses, and shares your personal information when you visit or purchase from macromike.com.au. It complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect
When you visit our site, we automatically collect device and browsing information including your IP address, browser type, pages viewed, and how you interact with the site. We collect this using cookies, log files, and tracking pixels.
When you make a purchase, we collect your name, email, phone number, billing and shipping addresses, and payment details.

3. How We Use Your Information
We use your information to process and fulfil orders, communicate with you about purchases, screen for fraud, and with your consent, send marketing communications. Browsing data helps us improve the site and measure the effectiveness of our marketing.

4. Who We Share It With
We share your information with trusted third parties who help us run our business: Shopify (ecommerce platform), Google Analytics (analytics), and Klaviyo (email and SMS marketing). We may also disclose information where required by Australian law or to protect our rights and safety.

5. Marketing Communications

5.1 Advertising
We may send you targeted ads or marketing we think you'll find relevant. You can opt out of personalised advertising through your Facebook, Google, or Bing account settings, or via the Digital Advertising Alliance at optout.aboutads.info.

5.2 Email
By providing your email address, you consent to receive marketing emails from us via Klaviyo. We typically send 2-4 emails per month, more frequently during sales. Every email includes an unsubscribe link and a manage preferences page where you can update your email and SMS preferences at any time.

5.3 SMS
By providing your mobile number at checkout or via a keyword promotion, you consent to receive SMS order updates and marketing messages. Message frequency varies, typically up to one per month and up to four during promotional periods. Consent is not required to make a purchase. Reply STOP to unsubscribe or HELP for assistance. Standard carrier rates may apply.

6. Your Rights
You have the right to access, correct, or request deletion of your personal information. EEA customers have additional rights under GDPR, including data portability and the right to restrict processing. To exercise any of these rights, contact us below.

7. Data Retention
We retain order records for seven years in line with Australian tax law. You may request deletion of your personal information at any time, subject to these legal obligations.

8. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated by email and noted on our website.

9. Contact
For privacy enquiries, complaints, or to exercise your rights, email us at support@macromike.com.au or write to us at:

Macro Mike, 5/7 Ern Harley Drive, Burleigh Heads QLD 4220, Australia