Cancellation policy

1. Overview
Some items in our store may be offered to you as a subscription, a pre-order, or a try before you buy purchase. This policy explains how each of these works and how you can change or cancel them.

2. Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select at checkout. Your payment details are stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you don't want to renew, you can cancel before the renewal date.

If a product in your subscription is out of stock when a delivery is due, we'll automatically retry the order for 5 days. If it's still unavailable after that, we'll skip the delivery and try again at your next scheduled billing cycle. You'll be notified by email in either case. You will not be charged if a billing cycle is skipped.

You can change or cancel your subscription at any time. Your order confirmation emails include a link to manage your subscription, or you can log in to your account and update it from there. For a step by step guide, see our help article on using Subscribe and Save. We reserve the right to cancel any subscription at our discretion. See our Returns Policy for details on returns and refunds.

3. Pre-orders
A pre-order lets you purchase a product that's out of stock or not yet available. Depending on the product, we may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance once the item is ready to fulfil.

You can cancel a pre-order any time before it has been fulfilled. Once an order has been fulfilled, it can no longer be cancelled, but you can request a full or partial refund. See our Returns Policy for details on returns and refunds.

4. Try Before You Buy
When you purchase a try before you buy item, we authorise your payment method before the order is fulfilled. You'll have a set period to decide whether to keep the item. If you haven't returned it by the end of that period, we'll charge your payment method for the full amount.

5. Contact
Questions about this policy can be sent to support@macromike.com.au.