General FAQ's

Yes, we don’t use any animal products in any of our range.

No, all our ingredients are gluten and dairy free.

Our protein bars, protein powder, and peanut butter powder do not contain erythritol.

All our products are Non-GMO and contain only 100% natural ingredients. We don’t use any artificial colours, flavours or preservatives.

A good proportion of our ingredients are organically certified, we try to choose organic choices over non-organic where possible.

We have a production facility on the Gold Coast in sunny Queensland, and source our ingredients locally and from overseas.

All our products have 6-12 month shelf life minimum. Once cooked product varies check pack if unsure. 

First the peanuts are roasted to take off a lot of their oil, next they are dehydrated then turned into a powder, you are left with a high protein, low fat peanut flour which tastes amazing and has a wide range of applications. You can use our PB+ for smoothies or protein shakes. Try adding it to gluten free porridge or coconut yoghurt. It’s also great as a pancake or waffle topper.

All our products are Nutritional balanced and our Plant Based Protein and PB+ are both Keto friendly. 

Our products are sold in over 1000 locations Australia-wide, to find a location nearest to you visit our stockist map. Every store stocks different items, so if you're after anything specific you may want to call ahead first (and if they don't have what you'd like, you can always order express online!).

Yes, absolutely. Check out our samples here.

While our protein, baking mixes, bars, and peanut butters are all safe to consume during pregnancy and breast feeding, we recommend you speak with your doctor before consuming the goodies from our supplements range. They're all natural, vegan, and contain no artificial ingredients or nasties, but it’s better to make sure it’s right for you. 

Here at Macro Mike, we have passed the tests. We have had a sample from each Macro Mike Protein screened for banned substances with a UK based laboratory. Test results for all samples came back free from banned substances and we are committed to this level of quality and transparency. Read more about banned substances here.

Sometimes our goodies go faster than we can produce them, if your favourite item is out of stock check back regularly as it usually only takes us a few days to catch up.

You bet! We have Afterpay in Australia and NZ and we have Lay Buy in Australia, New Zealand, and UK!

There’s lots of ways to earn discounts. One way is to sign up for our Rewards Program and earn points which add up to discounts, or you can leave a review and earn $5 off your next purchase.

Shipping policy

We ship worldwide..all orders are shipped out of our warehouse in Queensland, Australia.

We ship out orders either same day or next business day.

For Domestic Orders shipping is generally 1-2 business days. 

For International Orders shipping times vary.

Physical goods 

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

Digital Delivery 
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Ebook via Email within 24 hours.

Domestic Orders - We will attempt to dispatch your goods via Australia Post OR Star Track within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).

Please note that we can not be held responsible for items that are left unattended by Australia Post or Star Track through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post or Star Track directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by Australia Post or Star Track in transit due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Australia post or Star Track, as it is unfortunately out of our hands.

If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Macro Mike and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout. 

If you wish to query a delivery please contact us at support@macromike.com.au

International Orders - Please note although most of international orders make it through customs without any issues, from time to time we are unable to control custom clearance for any products purchased outside of Australia. We recommend to check with customs before ordering. We are not responsible for the products incurring any extra fees/ duty or taxes at customs and/ or if an item doesn’t clear customs. If the item is returned to us the customer will be entitled to receive a refund on the products minus any shipping fees and return shipping costs to Macro Mike. This is inclusive even if the customer received free shipping at the checkout. 

If the order is returned to Macro Mike and more than 30 days pass from the order date and correspondence has not been returned from the customer we will default to a refund minus shipping and return fees. 

If you wish to query a delivery please contact us at support@macromike.com.au

Parcel Insurance

While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.

If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.

Macro Mike will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have purchased Parcel Insurance with your order and your parcel does not arrive within a reasonable time frame, you are entitled to a refund or we will re-ship the items to you only if the following conditions have been met;

Proof that Australia Post or Star Track has deemed your parcel lost (you must have a customer reference ID and written confirmation in the form of an email)Or, your parcel has been missing or still “In transit” for over 60 days from the shipping date as per your tracking number.

Also please note that if you have purchased a ‘pack’/‘bundle’ or used a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much you paid for each individual product.

Returns and exchanges are only valid within 30 days of receiving your order. You can return your unopened product for store credit, exchange for a different product of equal value, or receive a refund to the original payment method.

To initiate a Refund, Return or Exchange, please contact support@macromike.com.au.

COVID-19 POLICY UPDATE - Our website and online delivery service is operating on a country by country basis. Our courier partners have made temporary changes to their delivery process to keep customers and delivery teams safe. Our courier partners are currently experiencing a higher volume than usual, and in some cases have ceased to ship to some countries. Australia Post are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience. We are not to be held responsible for delayed or lost items by Australia Post or international couriers. For more information on delivery delays in your country please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Returns and exchanges

While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.

If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.

If for any reason you are not completely satisfied with your purchase please email us at support@macromike.com.au so that our customer service team can take care of you right away. Please include your full name, email (that you made the purchase with), and order number. 

Parcel Insurance

While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.

If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.

Macro Mike will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have purchased Parcel Insurance with your order and your parcel does not arrive within a reasonable time frame, you are entitled to a refund or we will re-ship the items to you only if the following conditions have been met;

Proof that Australia Post or Star Track has deemed your parcel lost (you must have a customer reference ID and written confirmation in the form of an email)Or, your parcel has been missing or still “In transit” for over 60 days from the shipping date as per your tracking number.

Also please note that if you have purchased a ‘pack’/‘bundle’ or used a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much you paid for each individual product.

Returns and exchanges are only valid within 30 days of receiving your order. You can return your unopened product for store credit, exchange for a different product of equal value, or receive a refund to the original payment method.

To initiate a Refund, Return or Exchange, please contact support@macromike.com.au.

Wholesale/Distribution

Yes to inquire about a wholesale account simply email us: wholesale@macromike.com.au.