General FAQ's
Yes the entire Macro Mike range is plant based / vegan friendly and our entire manufacturing facility is free from any animal based products. We’ve got you covered with zero compromise in taste.
The entire Macro Mike range and our Production facility are both entirely Gluten and Dairy free. To find out more about our allergy policy click the link here.
We only use natural plant derived sweeteners like stevia, monk fruit, thaumatin and erythritol. We don’t use anything artificial and have crafted a blend of perfectly tasting products with no funny aftertaste or anything artificial.
All our products are Non-GMO and contain only 100% natural ingredients. We don’t use any artificial colours, flavours or preservatives.
A good proportion of our ingredients are organically certified, we try to choose organic choices over non-organic where possible.
All our products are made at our Macro Mike HQ which is in Burleigh Heads on the Gold Coast. We’ve got a passionate and talented team who have perfectly crafted the art of making the best tasting plant protein and healthy snacks in the universe. We have strict HACCP international food safety standards and vigorous quality control programmes to maintain our high quality of products and exceptional taste.
Generally all our products have 6-12 month shelf life from purchase. Very occasionally products may be shorter dated if we are discontinuing a range or transitioning to new and updated branding or packaging or items are in a sale.
Our Powdered Peanut and Almond Spreads are the perfect lower calorie alternative to high fat, high oil and often processed spreads. Our Peanuts / Almonds are roasted and dehydrated to remove most of the fat leaving a high protein, high fibre powder. We blend this with natural ingredients to sell a wide range of epic flavours which you can then add water or plant milk to and turn into a high protein low calorie spread alternative. As well as using the spread as a direct replacement for your nut butter you can also add the powder straight into smoothies, oats, coconut yoghurt or use as a high protein gluten free flour.
All our products are ‘Macro Friendly’ which means nutritionally balanced. Some are very low in carbohydrates and may be Keto Friendly but as with all specific diets like ‘Keto’ we recommend speaking to your health care practitioner or dietician to see if they’re right for your individual needs.
All our products are ‘Macro Friendly’ which means nutritionally balanced. We generally use gut friendly ingredients in all our products. However, as with all specific diets like ‘Fodmap’, we recommend speaking to your health care practitioner or dietician to see if they’re right for your individual needs.
Macro Mike is stocked in 800+ Coles nationwide across Australia along with some of the biggest health food and supplement chains in Australia, a stockist list can be found here. We’re in approximately 3000+ Stores nationwide. We also have our very own Macro Mike supplement store and Gym in Burleigh Heads, QLD, Address: Unit 11/2 Prosper Cres, Burleigh Heads QLD 4220
Yes, absolutely. We have a range of samples for sale on our website. Check out our samples here.
The vast majority of our range falls under the category ‘Protein fortified foods’. Our protein powders, baking mixes, bars, and nut butters are all safe to consume during pregnancy and breastfeeding. We recommend you speak with your doctor or health
care practitioner before consuming the goodies from our sports supplements range. Our products are all natural, plant based, and contain no artificial ingredients or nasties, but it’s better to make sure it’s right for you. Also, our products will say on their individual packets if they are unsuitable so look out for this too.
Here at Macro Mike we only use products from suppliers that are vigorously tested for everything from banned substances to heavy metals and only use and manufacture with ingredients that pass all our strict requirements to keep our customers and athletes safe. We also work with the leader in banned substance testing here in Australia to randomly batch test products and in 2023 we will have a small range of products which are ‘Hasta’ certified, meaning every single batch is banned substance tested for the elite athlete Macro Mike customers.
We're excited to announce our move to a new facility, enabling us to maintain an impressive 95% in-stock rate for all our products. We're always working to make this rate even better each month. From time to time some of our products may become out of stock. There is a super handy button located on the individual product pages where you would click add to cart. This is the best way to keep in the loop so as soon as it’s back you can grab it before it sells out again.
We have Afterpay in Australia and we have Lay Buy in Australia, New Zealand, and UK so you can pay off your orders over time interest free and receive your goodies right away.
There’s lots of ways to earn discounts. One way is to sign up for our Rewards Program and earn points which add up to discounts, or you can leave a review and earn $ off your next purchase. Sign up here.
Shipping policy
We ship worldwide..all orders are shipped out of our warehouse in Queensland, Australia.
For Domestic Orders, we will attempt to dispatch your goods via Australia Post OR Star Track within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).
For International Orders shipping times vary, for more details please see our shipping policy here.
Physical goods
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
Digital Delivery
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Ebook via Email within 24 hours.
Domestic Orders - We will attempt to dispatch your goods via Australia Post OR Star Track within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).
Please note that we can not be held responsible for items that are left unattended by Australia Post or Star Track through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post or Star Track directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.
We are not to be held responsible for items that are damaged or lost by Australia Post or Star Track in transit due to neglect or damage by their postal handling.
We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Australia post or Star Track, as it is unfortunately out of our hands.
If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Macro Mike and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.
If you wish to query a delivery please contact us at support@macromike.com.au
International Orders - Please note although most of international orders make it through customs without any issues, from time to time we are unable to control custom clearance for any products purchased outside of Australia. We recommend to check with customs before ordering. We are not responsible for the products incurring any extra fees/ duty or taxes at customs and/ or if an item doesn’t clear customs. If the item is returned to us the customer will be entitled to receive a refund on the products minus any shipping fees and return shipping costs to Macro Mike. This is inclusive even if the customer received free shipping at the checkout.
If the order is returned to Macro Mike and more than 30 days pass from the order date and correspondence has not been returned from the customer we will default to a refund minus shipping and return fees.
If you wish to query a delivery please contact us at support@macromike.com.au
Parcel Insurance
While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.
If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.
Macro Mike will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have purchased Parcel Insurance with your order and your parcel does not arrive within a reasonable time frame, you are entitled to a refund or we will re-ship the items to you only if the following conditions have been met;
Proof that Australia Post or Star Track has deemed your parcel lost (you must have a customer reference ID and written confirmation in the form of an email)Or, your parcel has been missing or still “In transit” for over 60 days from the shipping date as per your tracking number.
Also please note that if you have purchased a ‘pack’/‘bundle’ or used a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much you paid for each individual product.
Returns and exchanges are only valid within 30 days of receiving your order. You can return your unopened product for store credit, exchange for a different product of equal value, or receive a refund to the original payment method.
To initiate a Refund, Return or Exchange, please contact support@macromike.com.au.
COVID-19 POLICY UPDATE - Our website and online delivery service is operating on a country by country basis. Our courier partners have made temporary changes to their delivery process to keep customers and delivery teams safe. Our courier partners are currently experiencing a higher volume than usual, and in some cases have ceased to ship to some countries. Australia Post are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience. We are not to be held responsible for delayed or lost items by Australia Post or international couriers. For more information on delivery delays in your country please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
Returns and exchanges
While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.
If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.
If for any reason you are not completely satisfied with your purchase please email us at support@macromike.com.au so that our customer service team can take care of you right away. Please include your full name, email (that you made the purchase with), and order number.
Parcel Insurance
While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.
If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.
Macro Mike will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have purchased Parcel Insurance with your order and your parcel does not arrive within a reasonable time frame, you are entitled to a refund or we will re-ship the items to you only if the following conditions have been met;
Proof that Australia Post or Star Track has deemed your parcel lost (you must have a customer reference ID and written confirmation in the form of an email)Or, your parcel has been missing or still “In transit” for over 60 days from the shipping date as per your tracking number.
Also please note that if you have purchased a ‘pack’/‘bundle’ or used a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much you paid for each individual product.
Returns and exchanges are only valid within 30 days of receiving your order. You can return your unopened product for store credit, exchange for a different product of equal value, or receive a refund to the original payment method.
To initiate a Refund, Return or Exchange, please contact support@macromike.com.au.
Wholesale/Distribution
Yes, to inquire about a wholesale account simply email us: wholesale@macromike.com.au we offer domestic wholesale accounts to those holding an ABN who can hit our minimum order spend of $500.
Yes we love working with influencers and ambassadors who are genuinely passionate about our products. Please apply here.
For all contract manufacturing or white label enquiries please email contact@macromike.com.au with the subject title Contract Manufacturing.